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Customer Success Manager
Taipei, New Taipei, Taiwan


Lydia AI (formerly Knowtions Research) is an applied AI company on a mission to insure the next billion people. We work with insurers to pioneer digital Pay-How-You-Live insurance products using Lydia AI, our risk prediction engine. Lydia AI leverages new sources of data to make dynamic health predictions to create insurance products focused on keeping people healthy rather than paying when people get sick. We are a Canadian company targeting the fastest growing insurance markets in Asia and are backed by investors including Information Venture Partners and Alibaba Entrepreneur Fund.

Join us to help insure the next billion people!

As a Customer Success Manager, you are the primary customer facing role responsible for customer success through project scoping, contracting and delivery management of enterprise implementation of AI solutions in the insurance industry. You will also be responsible for working with and building strong relationships with key stakeholders in client-side business units.

Responsibilities include but are not limited to:
  • Manage project scoping of cross-functional implementation program by working closely with different business units across the insurance organization
  • Create and get client buy-in on statements of work and drive contract negotiation
  • Create presentations to inform, train, and educate clients one-on-one or in groups
  • Assist in increasing end-user adoption and consumption of Lydia AI products through participation in events, training, seminars, and other activities as appropriate.
  • Assist in project delivery by helping delivery team navigate client stakeholder relationships, negotiate deliverables and ensure project milestones are achieve 
  • Partner with department leads to manage appropriate resource allocation contributing to accelerated opportunity closure
  • Ensure attainment of project success metrics post-launch 
  • Provide ongoing customer feedback and competitive intelligence to Operations and Development team
  • Foster a culture that develops and retains Lydia AI team members and positions them for future career growth
  • Develop and maintain strong contacts and relationships with corporate resources that can assist in driving OKR strategy
  • Perform  other duties as required

  • 5+ years of experience successfully selling enterprise scale analytics and IT consulting services
  • Experience with building and executing international growth strategy and opening new markets
  • Strong track record of recruiting, developing and retaining a high performing enterprise sales organization.
  • Track record of meeting and exceeding sales quotas of $2M+ annually
  • Strong existing relationships within insurance, insurance analytics, and solid understanding of national health insurance, reinsurance, underwriting and claims
  • Ability to influence customer decisions based on a Lydia AI solution
  • Ability to gain the confidence of customers, department leads, and direct reports
  • Foster and maintain internal and external relationships to be significantly leveraged in driving additional Lydia AI business
  • Ability to understand and articulate [redacted]
  • Possess strong phone, written and verbal communication skills with excellent presentation skills
  • Well-organized, with a high attention to detail and ability to prioritize
  • Confident, high energy, self-motivated and a true team player

At Lydia AI, diversity is mission-critical. Our strength lies within our differences and in a diverse workforce that unleashes new ideas and perspectives. We celebrate diversity, equity and inclusion in our workforce and foster a culture where all team members feel valued, respected and supported.

Know someone who would be a perfect fit? Let them know!